Terms & Conditions

1. GENERAL

1.1 Scope. Welcome to kimfontrade.com. This Terms & Conditions (“Agreement” or “Terms”) is a contract between you and kimfontrade.com, governing your use of our website at kimfontrade.com, any mobile applications (“Apps”) that hyperlink to this Agreement, or any other websites, pages, features, or content owned and operated by us that hyperlink to this Agreement (collectively, including the Site and Apps, the “Services”). By accessing or using the Services in any manner, including, but not limited to, visiting or browsing the Site, downloading the mobile applications, registering an account, or contributing content or other materials to the Site or on or via the Apps, you expressly understand, acknowledge and agree to be bound by the Terms of Use. You are only authorized to use the Services if you agree to abide by all applicable laws and to these Terms. In addition, you may read our Privacy & Cookie Policy at any time for more information about how kimfontrade.com collects, stores, and protects your information when you use the Services. Our Privacy & Cookie Policy is hereby incorporated by reference into these Terms & Conditions as though fully set forth herein.

1.2 Updates to the Terms. We reserve the right to modify the Terms of Use, including the Privacy & Cookie Policy, at any time, at our sole discretion. If we modify material terms to this Agreement, such modification will be effective after we send you notice of the amended agreement. Such notice will be in our sole discretion, and the manner of the notification may include, for example, via email, posted notice on the Site or Apps, or another manner. Your failure to cease use of the Services after receiving notification of the modification will constitute your acceptance of the modified terms.

1.3 Acceptance of Terms. To shop with us, you need to be at least 16 years old. Any accessing, browsing, or otherwise using the Services indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms then you should immediately discontinue access or use of the Services. Please read this Agreement carefully before proceeding.


2. USE OF OUR SERVICES

2.1 Representations. When you use our Services, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality. You represent and warrant that you are at least 16 years old or visiting the Services under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, kimfontrade.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Services by displaying it on your internet browser, for our Site, or on your mobile devices, for our Apps, only for the purpose of shopping for personal items sold on the Site or Apps and not for any commercial use or use on behalf of any third party, except as explicitly permitted by kimfontrade.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

2.2 Limitations on Use. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Services or any portion of them unless expressly permitted by kimfontrade.com in writing. You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by kimfontrade.com in advance. kimfontrade.com reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful. kimfontrade.com may assign you a password and account identification to enable you to access and use certain portions of the Services.
Additionally, you agree not to:
Use the Services for any unlawful purposes, or that could violate any applicable federal, state, local, or international law or regulation;
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose them to liability;
Use the Services in any manner that could disable, overburden, damage, or impair the Site or Apps or any other party’s use of the Services;
Use any robot, spider, or another automated device, process, or means to access the Service for any purpose;
Use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes;
Otherwise, attempt to interfere with the proper working of the Service.

2.3 Account Creation and Termination. In order to access some features available on the Services, you will have to create an account. You may not use another person’s account. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site or Apps in a manner consistent with the terms and conditions of this Agreement, and kimfontrade.com has no obligation to investigate the authorization or source of any such access or use of the Services.
You will be solely responsible for all access to and use of the Services by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify kimfontrade.com of any unauthorized use of your password or identification or any other breach or threatened breach of the Site or App's security.
From time to time, we may restrict access to some or all parts of the Services, including the ability to upload documents, make payments, or send messages.
We may terminate your access to the Services at any time, in our sole discretion, without cause or notice, or if we believe you have breached these Terms. You may terminate your account at any time, for any reason, by following any such instructions within the Site or App, or by contacting us as described in the “Contact Us” section below.

2.4 Customs. In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, addresses, es, and payers' name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customer's sole responsibility for the accuracy of the data that they provide to us.
Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold you responsible and will not offer any compensation in such cases. As the importer, customers are responsible to comply with all laws and regulations in their own countries. Please refer to our Privacy & Cookie Policy for more information.

3. REFUND AND CANCELLATION POLICY

3.1 Refunds
Kimfontrade.com offers a 10 days return and refund policy from purchasing date. Restriction may apply to certain cases as described below. If the purchaser decided to return the item, the order needs to be returned and to have arrived at our return address within 10 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved based on Returns conditions, then your refund will be processed, and a credit (excluding the shipping costs) will automatically be applied to your credit card or original method of payment, within 15 business days.
There are certain situations where only partial refunds are granted:
Any item returned and not in its original condition (damaged or missing parts for reasons not due to our error) is not eligible for a refund.

3.2 Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

3.3 Warranty
Products sold in kimfontrade.com have a 3-month warranty limited. If the commodity has any manufacturing issue during regular use, during the length of the warranty we will offer a replacement commodity. You will need to return the commodity to us. The shipping costs for a return will be covered by the purchaser's side. To return you will need to contact our logistics department at [email protected]

3.4 Exchanges
Our products have a 3-month warranty. We only replace items if they are defective or damaged due to our error in manufacturing. If the item is damaged by your side, we cannot provide a refund or exchange.

3.5 Cancellations
After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be canceled and will not be refunded.
We are not responsible for reshipment if you provided us with an incorrect address or incomplete.